The Insane Waiter

Running wild on customers, chefs, owners and managers since 1997. I bring to you, The Insane Waiter. What do bring to your table? A crisp bottle of San Pellegrino ? Perhaps a lovely seared Sashimi Tuna? Start off with a wonderful bottle from Tuscany perhaps? Why I'll be more than happy to bring you your White Zinfandel and Chicken Caesar. No you can't order the mac and cheese off the kids menu and sorry no, we don't serve cheese sticks....

Saturday, November 05, 2005

Greatest Article Ever...

This article comes from an Austin TX alterative newspaper...

Quite possible the greatest article ever written bout our industry, motivations and train of thought.

It pretty much sums up every thought I have about the state of our business.

If you have time check it out, customer, bartender or server, I know it will interest you

http://www.austinchronicle.com/issues/dispatch/2005-11-04/food_feature.html

8 Comments:

At 10:38 AM , Blogger Brad said...

Thanks for the link. I think more news companies should do this to try to educate the public. I've seen some similar things published here in SC, but they butter it up and smooth it all out so that those dining out don't really feel the importance of tipping, they just do what they've done for years. If it wasn't for the 15 years that I've put into the business, I don't think any of my family would know how to compensate our fellow servers. Thanks for the stories and such.

 
At 11:04 PM , Blogger Sketchy said...

...the article hit a nerve when mentioning "campers" - especially tonight. Tables are "real estate" for earning income - for both the house and the waiter. Lawyers calculate "billable hours", and doctors charge for an "office visit". Waiters should get paid for the 2 hours that the 3 old "Chatty Cathy's" take 20% of a section out of service while sipping hot tea with a grilled cheese sandwich. They'd be the first ones to complain if 20% of their social security check was missing.

 
At 2:31 PM , Blogger Brad #1 said...

Great point, Sketchy, we have a group of middle aged women who will come in every few Friday lunches and sit outside if the weather permits. This past Friday, they sat there, and it's a good thing for the house b/c they drank 3 beers/and glasses of wine a piece, but they took up the table for at least 2 hours, if not 3, and still tipped the usual 2 or 3 dollars for a lunch. I don't know what the individual tab was, but for "renting" a table for that period of time is ridiculous. Our outside tables are prime realestate, especially when the weather is 78 degrees at lunch. You could just see the ellaborate rings on all of their fingers, and know that they really don't have to lift a finger to earn anything in their lives. Hell, they still have the bodies to show that they haven't had a baby yet, so they don't know what work is. Bitches, I hate them all!!! And don't worry, I don't classify all women as bitches, just as niggers don't apply just to "african americans", I've seen plenty of white, or "caucasian" niggers as well.

 
At 7:03 PM , Blogger Secret said...

Hey, trash is trash, no matter what the color or income.

Please leave racial names off comments however.

 
At 10:42 PM , Blogger Brad #1 said...

I'm sorry, waiter, but I do think that names have their place...as I indicated, I don't believe that there's not one color that fits for every name, it's the people that do it. I really respect people, as a habit, but what I was writing about was something different. Thanks for the heyyow, though, I appreciate it!

 
At 2:29 AM , Blogger waltoncad said...

All great points...I printed the article and taped it up in the kitchen...Everyone wondered who had done it, but NOONE, not even the manager or owner took it down...We all agreed for once, and I was much "bally-hooed" after revealing that I had left it there! Can you tell that I have been drinking since getting off of work tonight? My pockets are loaded with cash again, and it is 2:30 am....Well hook me up with a link, I have started reading you often now...Stuck in the land of "sweet teas" ande "Seperate tickets" until my wife PCS's from Florida...

 
At 7:50 PM , Blogger K Tana said...

I noticed a point in the article that I have never understood. Or would like to explain...whichever occurs first...
To the customer--We, servers generally do not mean to be rude when we ask if you need change. We might be asking for several reasons-pick one that might apply to your situation.- It is a high volume rest. and we our busy.(save a step)I have waited on you before and know you are a cheap ass and don't care if I offend. Sometimes I don't have change in my pocket and have to wait knee deep at the bar to make change, thus offending you for taking so long and putting myself in the weeds with other tables.(beleive it or not there are other people in the rest.)I know the bill is $49.52 and there is a $50 dollar bill sticking out. Again I may be busy and really am not that excited in retrieving your 8 cents just to have you leave it anyways. A way that we might come to an understanding in the not offending anyone arena, is that when you pay your bill stick your credit card out the top so I can see your ready.(trust me I want you to go away so i can seat the next idiot)If paying in cash leave a bit of money sticking out the top again, so I know your ready to pay. When I reach to take the check you may then say keep the change or the rest is yours or have a good night thank you very much or the other alternative--may I have change please.
End of my rant.
Jamie

 
At 1:32 PM , Blogger Tom said...

A better way to handle the situation is that as soon you notice that there is cash say "I'll be right back with your change" If they want the change they won't say anything, if it is your tip they will tell you at that point, e.g. "no, that's for you" or the like. This avoids the perceived subtext of "is this my tip?" "i'm too lazy to walk to the cash register and back" whether intended or not.

 

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