Waiter, My Steak Is Overcooked!
Interesting point here from a commenter
"After reading your thoughts on customer etiquette for split checks, I had a question for you, if you have time to answer it. What do you consider customer "etiquette" for returning food that is "unsatisfactory"? The reason I ask this, is a couple weeks ago my husband and I went out with a couple of friends and I ordered a steak. I specified very clearly that I wanted my steak medium-well. I even went as far as to say that the steak could be a little pink in the middle but NO blood. When I got my order there was not only blood when I cut into the steak but it was right there on the plate (it MIGHT have qualified as medium rare) I was polite both when ordering and then when I asked my server if it could be put back on the grill for a bit longer. The server proceeded to tell me that it WAS medium-well and didn't seem to have intention of taking it back to the kitchen. At this point I had to inform her that I'm undergoing chemotherapy and that I have a compromised immune system and that all of my food (especially any that can expose me to something like E-coli or salmonella) must be fully cooked."
First off you did the right thing by pointing out your preference when the server brought you your food.
It really ticks me off when people wait until they are done with dinner to complain.
If I am given no opportunity to fix a problem, how can it be fixed.
Pretty much if people wait till the end of the meal they're probably bastards looking to eat for free as I always give my customers the opportunity to give me input and I will fix any problem immediately.
If they don't send their food back for further cooking, new entree or whatever else I can do to fix it I probably won't take anything off their bill if at the end of the meal if it becomes an issue.
The only time I'll consider doing some kind if food comp is if it has gone back more than once or if the replacement entree takes an exorbenant amount of time to get back to the table.
Be prepared to pay for at least half of the cost as well, we aren't going to prepare multiple entrees just to give them away for free or throw them away.
Food costs us money as well, not just the customer.
Most of the time I offer dessert on the house to ease the situation and the customer, the house and I all benefit from this.
A dessert costs much less than a $25 steak that has a much slimer profit margin.
The one thing I noticed about your query is the no blood thing.
Now I didn't see your steak so I don't know if it was cooked to temperature or not.
However I've seen many steaks cooked perfectly med/well with blood on the plate, and had them sent back.
Blood sweats to the surface as its cooked, giving the appearance that it may be undercooked, always slice into it to be sure.
As long as the steak is cooked to med/well it is cooked well over 165 degrees, well over the heat tolerance for E-Coli and samonella.
It seems many people don't know how to order their steak, maybe that's why the server was a little rude to you.
Not excusing his reaction, just putting it into perspective.
Usually if I know the customer is wrong (And yes they can be)
I just send it back regardless, with an apology to the kitchen from myself for the customer's ignorance.
I've sent back literally hundreds of perfectly cooked steaks just because the customer had no idea what medium is.
It is irritating and it takes time away from my other guests.
The kitchen usually gets rather ticked off as well as many chefs and cooks take pride in their product and pride in the fact they make few mistakes.
Learn your steak temperatures!
Rare - Cool Red Center
Medium Rare - Warm to Hot Red Center
Medium - Hot Pink Center
Medium Well - Slightly Pink Center
Well Done - Cooked all the way Through
Through If you get a well done steak I just have to shudder...
The usual condiment for such a monstrocity seems to be ketchup.
Usually pronounced Cat-shup by the amature diners that order them.
Usually they send these steaks back as well...
For being overcooked or burnt, what did you expect it to be?
Juicy and tender?
If you want your steak to taste great, don't order well done, expect it to suck if you like your food like that.
You might as well go order a hamburger off the kids menu and save a few bucks.