It's Tuesday night and I picked up an extra shift to cover some school expenses. Tonight I am in a great mood, laughing, joking, having great conversation with my co-workers and tables.
The night goes by incredibly smooth, I'm not in the weeds once.
Towards the end of the evening I get a middle aged couple. They order drinks, and then tell me they are ready to order. No apps or salads, just two steaks. The food comes out and everything is cooked to the right temperature. I do my quality check and everything is fine.
A short while later, I notice that the gentleman has finished his meal and pushed his plate off to the side with the fork and knife at 3 o' clock. Our style of service indicates to remove dishes once they are finished, so I do. The man smiles and asks about our desserts while the lady continues to enjoy her meal. I describe the desserts and go to refill the mans iced tea.
The lady finishes her meal, I remove the plate and the man asks for a slice of key lime pie. I mark them for dessert and order the pie. I drop check with dessert.
When I go back by the table, I see the man has placed cash down on the check presenter and I go to collect it. He tells me not to bring change and I thank him. The lady gets up and excuses herself, presumably to use the restroom. I go to the POS and see that the guy has given me a total of 121 dollars on an 80 dollar check! I go thank him profusely.
My manager calls me over a few minutes later. He tells me that the woman got up to tell him that she felt like they were being rushed and she wanted to bring it to his attention. I was like, huh?! "they guy left me a 40 dollar tip on an 80 dollar check!" I say.
Manager says the woman didn't want to say anything in front of her guy. He says maybe she just wasn't used to our style of service which is entirely possible because while we are upscale, we do pre-bus the table without waiting for everyone to finish. It isn't white tablecloth or anything.
Okay. I don't really get in trouble as it wasn't a valid guest complaint so whatever.
Five minutes later they leave. Manager comes back up to me and says the guy told him how amazing the service was on the way out.
I'm still wondering what all that was about?