The Little Things...Pt. II, Hostess Havoc
What's going on gang!
Well it's late and I'm not buzzed enough to fall asleep, and besides my after dinner drink this is another way to get my mind clear so it can all begin tomorrow.
My thought today is about the host stand.
Yes, we all know those hanging out there have the symptoms of anorexia, stupidity and snootyness.
We know the prototype, all thanks to Abe Froman...
The Sausage King of Chicago.
Well as much as we and even the guests curse them for losing reservations, or triple seating us, there is one group that can help out immensely...
The guest can put chaos in a seemingly normal night.
A two top demanding to sit at a four top, either for romance or business, has no clue what they are doing.
And for several reasons this affects us server very negatively.
First off it looks like trouble the second we see you glancing nervously about for the "perfect" table...
That sense of entitlement creeps over us and makes us shudder.
The feeling of this "Me First" society is really starting to make me sick.
You were put where you were for a reason, it was that servers turn.
That table you want next to it, you know, the one with four seats.
Well its needed, if not for a reservation, then for a "real" table shortly down the road...
Each and every seat is needed by both me and the restaurant. You see, its my real estate and I expect a certain amount of money for every seat.
The restaurant also needs every seat to make sure the wait is shortened and for maximum profit, we are a business you know.
So we're already off to a bad start.
As I see a four top sauntering over to their table with thoughts of wine and steak in their minds, and the big money in their pockets.
They were supposed to go where you went.
That was my reservation...
It might be understandable for me to think evil thoughts about your two iced tea's and the appetizer you want for dinner.
Because you belonged where you were put.
A two top sits at a two top, four at a four, six at a six.
It's not personal.
It's a mathematical fact.
As for the hostess with the backbone of a jellyfish...
Just say no.
It worked for Nancy Reagan, it can work for you.
Because you just sat a table where a ten top is going in forty-five minutes, you didn't notice the big line acrossed the two tables?
Now would you want two people mad at you because you ruined their special day, or ten?
Murphy's Law again...
That two top will camp for at least thirty minutes past when the reso comes in.
Now I'm screwed out of the ten top.
Happened to me twice last week.
But hey, got eight bucks, much better than sixty.
Back to Murphy's Law.
Since our friendly guest just had to move to that table from another section, they entered mine.
Thirty seconds after another four top, and maybe forty five before my next one...
Triple sat, a server's nightmare.
Especially at a high end restaurant, like the one I work in.
Now I'm getting my ass kicked.
In the weeds up to my neck.
Also in most places the reservations come in seatings or shifts. Now because of all my tables going down at the same time, they will all get up at the same time.
Thus ensuring I get triple sat, or worse quadrupled, all night long.
It works like this.
One table should be getting ready to go.
The next should be eating.
The one after should be on apps.
First one getting drinks.
And so on depending on the size of the section.
Fairly evenly spaced, and plotted by managers so everyone gets great and timely service.
All ruined because of someone who doesn't care or even recognize the planning that goes into every night.
They just want what they think they're entitled to.
So next time you're close to the door, kitchen, vent, speaker, or God forbid other people.
Like Mommy always used to say...
Stay put and listen.
You weren't sat any particular place because we don't like you. You were just meant for that section and server at that time.
It's not personal folks.