So in an earlier post I stated that our restaurant was taking the comment card opinions, particularly the negative ones, very seriously.
Well I made it pretty clear that I didn't.
They are grossly unscientific and even though positive cards are outnumbering the negatives no attention is being paid to that fact.
Management has cracked down on all aspects of the restaurant due to the owner's new totalitarian regime.
Write ups were threatened and management warned us that they were keeping a secret police type log on any rule infractions and that they may write us up without us signing the documents or being aware we are being disciplined.
Well about a week ago one of my coworkers that I am friendly with was called back into the office to discuss a card that was filled out with him as the waiter.
Apparently a table had come in later in the night when we ran out of the fish entree, being that it is the lent season we have been running friday features as an alternative to our red meat dishes.
"Ron" as we will call him, informed the table and went on to the other features and such.
The table made a comment about us running out of the dish, but if we don't have it there's not much we can do, there are other seafood entrees on the menu as it were.
Around that time Ron was seated another party, this time of eight.
Once again they were not able to order the features, no big deal this time around.
So Ron received a comment card from the first and smaller party.
Apparently their side of the story was Ron told them we were out and then went on to sell the other party the fish feature.
They said Ron lied to them and gave poor service and yada yada.
Rick relayed his side of the story and that no, the party of eight did not receive any fish features as we were out.
Why would he lie?
A party of eight is automatic gratuity so he wouldn't have held out for a larger tip from them.
Maybe if he didn't like the table he would lie, but that would be rather petty and since the feature spiel is at the beginning of a dinner he would have no motivation to lie for that reason as he wouldn'y know anything about them.
Well the manager heard him out, and pushed the write up towards him.
When you sign a write up it pretty much means you admit to the actions described, which means he would have to admit to lying to his table while serving the dish to the other party.
Apparently Ron tried reasoning a bit further, but they made him sign it anyways.
Once again way to back up your staff.
You take a very honest and hard working guy like Ron and call him a liar.
Management is so afraid that the almighty customer might call the owner, hell they probably sent the assclown that wrote that letter a free gift certificate as a reward for being a lying piece of crap.
Way to sell out your staff once again restaurant industry, and yes this type of behavior is the rule for these middle managers, not the exception, unfortunately.