Napoleon, Not so Dynamite
So that is one of the many colorful names we have dubbed the new General Manager.
Day after day of him quoting, "Well that's how we did it at my old place," is having a very telling effect on the staff.
Even the resident "management can do no wrong" server is having problems defending his actions.
Here's a bit of an expansion of the last post. Since then at a shift meeting the other day he went over the following.
"You're responable for covering your shifts, blah, blah, blah."
"What if we call everyone on the list and there is no one who can pick it up?" A bold server said.
"Well you need to be here then, your shift has to be covered," said the GM.
He then went on this diatribe, "Our customers expect excellent service, if the shift isn't covered they might not receive it due to us being under-staffed. If the kitchen is short a guy he needs his shift covered too, it the food doesn't come up in a timely manner then the guest might not come back. Guess what happens then, they'll tell ten of their friends and they won't come in either, and then you won't make as much money will you? You do want to make money, right?"
Ah, so he tries to legitimize us coming in while ill by hearkening to our inner greed.
His cause and effect is so out of wack he must read "Minute Manager" every day while sitting on his porcelain throne.
Then the GM came up with this brilliant rational, "Now I realize this is the service industry. I know that after your shifts you all go out to the bar and drink it up. Then on your day off you all go out and party. So pretty much we assume that if you call in you are just hung-over or sick from drinking so it isn't legitimate."
So speaks up I, "I feel that is an unfair assumption, who are you to assume that's the reason we call in sick?"
I only got a dirty look.
Of course this is all coming from the man that disappeared for four hours on a Friday night shift because he had too much to drink before his shift.
He's just another one of those managers who tries to do as little as possible as far as actual on the floor work.
Of course there are some employees that abuse the system, they are the ones managers favor and they can get away with it. If they call in they are given no hassle, but if management doesn't like you, how dare you get sick!
How dare you put out our precious customer.
How dare you make us do our jobs and go the extra mile.
How dare you think that a sick kid, the flu, vomiting, what have you effect the ticket time of some yuppie.
How dare them.
I came here to escape this sort of shoddy management.
So my application is in to the other place and I have an interview next week.
I wonder what kind of service the customers get when all of the professional waitstaff get other jobs and are replaced with the type of idiots they've been hiring.
They say we're expendable, but I've seen what happens to restaurants that act like this toward their staff.
They fall from grace.